System emails are no-longer sending and we are getting a generic error message within our Message Queue
Usually these types of issues stem from either the [From Address] within your environment being faulty, or an error within your SMTP Relay Settings if SMTP Relay is being used. Please ensure your [From Address], found Email Options and Security, is correct based on your environmental domain extension.
System Administration (gear icon) >> Global Settings >> Communications (tab) >> [Email Options and Security]
| Domain | Geographic Region |
|---|---|
| @smartsimplemailer.ca | Canada |
| @smartsimplemailer.eu | European Union |
| @smartsimplemailer.com | United States |
Question: When you have an email workflow task, and the email includes several translations in multiple languages, what determines the language in which the email will be sent?
Answer: The email is generated in the recipient's language. The initiator's language is not considered.
Question: How can I sign-up for email notifications about upgrades, newsletters, or service outages?
If you would like to stay informed about our latest product upgrades, receive our newsletters, or be notified about important service updates, we invite you to subscribe to our email communications. By opting in, you will ensure that you do not miss any important announcements or information from us. To join our mailing list and start receiving these updates, please use the following link: https://www.foundant.com/emails